Shipping policy

Shipping & Delivery Policy

We aim to provide a smooth and reliable delivery experience for all our customers across Egypt. Please review the following shipping terms before placing your order.

1. Delivery Coverage

We currently deliver to most areas across Egypt, including:

  • Cairo & Giza

  • Alexandria

  • Delta Governorates

  • Upper Egypt

  • Other supported cities and governorates

Delivery availability may vary depending on the exact location and the coverage of our shipping partners.

2. Order Processing

Orders are typically processed within 1–2 business days after the order is successfully placed.

Orders placed on weekends, public holidays, or during high-demand periods such as sales and seasonal campaigns may require additional processing time.

3. Estimated Delivery Time

Estimated delivery times are:

  • Cairo & Giza: 1–3 business days

  • Alexandria & Delta: 2–4 business days

  • Upper Egypt and other governorates: 3–6 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, peak seasons, or circumstances beyond our control.

4. Shipping Fees

Shipping fees are calculated based on the delivery location and will be displayed during checkout before the order is confirmed.

From time to time, we may offer free shipping or discounted delivery fees as part of promotional campaigns.

5. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and locations.

Customers are requested to provide a valid mobile number and accurate delivery information to ensure successful delivery.

6. Order Confirmation

After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or phone.

In some cases, our customer service team may contact you to verify the order before shipping.

7. Delivery Attempts

Our courier partner may contact you before or upon arrival.

If the courier is unable to reach you or complete the delivery, another delivery attempt may be arranged according to the courier company's policy.

Repeated unsuccessful delivery attempts may result in the order being returned to us.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping information, including:

  • Full name

  • Mobile number

  • Governorate and city

  • Full delivery address

  • Building, floor, and apartment number, where applicable

  • Any useful delivery instructions or landmarks

We are not responsible for delays resulting from incorrect or incomplete information provided by the customer.

9. Changing or Cancelling an Order

If you need to change your delivery address or cancel your order, please contact our customer service team as soon as possible.

Once the order has been handed over to the courier, we may not be able to modify or cancel the shipment.

10. Receiving Your Order

Customers are advised to check the condition of the package upon delivery.

If the package appears significantly damaged, opened, or tampered with, please contact our customer service team as soon as possible.

For issues related to incorrect, missing, or defective products, please refer to our Returns & Exchange Policy.

11. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

During major sales, holidays, promotional campaigns, or other peak periods, processing and delivery may take longer than usual.

12. Customer Support

For any questions regarding your shipment or order status, please contact our customer service team through:

WhatsApp:010 34066966

Phone:010 34066966
Email: pepequekids@gmail.com

Our team will be happy to assist you with your order.


This Shipping & Delivery Policy should be read together with our Returns & Exchange Policy, Terms & Conditions, and Privacy Policy.