سياسة الخصوصية

1. About this Privacy Policy

Pepe Que respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://pe pequekids.com/, place an order, create an account, contact us, subscribe to updates, or otherwise interact with our services.

By using the website, you acknowledge that you have read this Privacy Policy. This policy should be read together with our Terms & Conditions and other policies published on the website.

2. Information we collect

Depending on how you use our website, we may collect:

Information you provide directly

•Name and contact details;

•Billing and delivery address;

•Telephone number and email address;

•Account login information, if you create an account;

•Order, payment, return, exchange, and delivery details;

•Information included in messages, support requests, reviews, or feedback; and

•Preferences you provide when subscribing to marketing communications.

Information collected automatically

When you browse our website, certain technical information may be collected automatically, such as your IP address, browser type, device type, operating system, pages visited, links clicked, approximate location, and information about how you interact with the website.

Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to keep the website functioning, remember preferences, understand website usage, improve performance, support shopping-cart functionality, and measure marketing effectiveness.

You can adjust cookie settings through your browser or any cookie controls made available on the website. Disabling some cookies may affect website functionality, checkout, or your shopping experience.

3. How we use your information

We may use personal information to:

•Process, confirm, fulfill, deliver, and support your orders;

•Process returns, refunds, exchanges, cancellations, and customer-service requests;

•Contact you about your order or account by phone, WhatsApp, SMS, or email;

•Verify orders and help prevent fraud, abuse, or unauthorized transactions;

•Maintain and secure accounts, systems, and website operations;

•Improve our products, website, customer experience, and services;

•Remember preferences and personalize website content where appropriate;

•Send marketing messages where permitted and where you have subscribed or otherwise consented;

•Analyze website traffic, performance, and customer trends; and

•Comply with legal obligations, enforce our policies, and protect our rights and the safety of our customers.

4. How we share information

We may share information only as reasonably necessary for the purposes described in this policy, including with:

•Shopify and website-hosting providers;

•Payment processors and financial-service providers;

•Couriers and delivery partners;

•Technology, analytics, marketing, cloud-storage, and customer-support providers;

•Professional advisers or service providers acting on our behalf;

•Government authorities, courts, regulators, or law-enforcement bodies where required by law; and

•A buyer, successor, or related entity in connection with a merger, restructuring, sale, or other business transfer.

We do not sell your personal information as a standalone product. Third-party providers may process information under their own privacy notices and contractual obligations.

5. Payments

Payment details may be processed by third-party payment providers. Pepe Que does not intend to store complete payment-card numbers on its own systems. Payment providers may collect and process payment information under their own terms and privacy policies.

6. Marketing communications

If you subscribe to our newsletter or promotional messages, we may use your contact details to send updates, offers, product news, and other marketing communications. You can unsubscribe at any time by using the unsubscribe option in the message or contacting us at pepequekids@gmail.com.

Even if you opt out of marketing communications, we may still send non-promotional messages necessary to process or support an order, account, return, refund, or other transaction.

7. Children’s privacy

Our website is intended for parents, guardians, and other adult customers. We do not knowingly request personal information directly from children. If you believe a child has provided us with personal information, please contact us so that we can review and delete it where appropriate and legally permitted.

8. Third-party websites and social media

The website may include links, social-media features, or embedded content operated by third parties. Those third parties may collect information in accordance with their own privacy policies. Pepe Que is not responsible for the privacy or security practices of third-party websites or platforms.

9. Data security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining business and transaction records, complying with legal obligations, preventing fraud, and enforcing our agreements. Retention periods may vary depending on the type of information and applicable requirements.

11. Your choices and rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of personal information we hold about you, or to object to or restrict certain processing. You may also withdraw consent for optional marketing communications.

To make a privacy request, contact us at pepequekids@gmail.com. We may need to verify your identity before completing a request, and some information may need to be retained where required by law or necessary for legitimate business purposes.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. We encourage you to review this page periodically.

13. Contact us

For privacy questions or requests, contact:

•Email: pepequekids@gmail.com

•Phone / WhatsApp: 010 34066966

•Address: Nasr City, beginning of Abbas El Akkad Street, next to LC Waikiki.