سياسة الاسترداد
1. Return window
Pepe Que accepts eligible return requests made within 30 days after the date you receive your order.
To request a return, please email pepequekids@gmail.com before sending anything back. Items sent without prior approval may not be accepted.
2. Return conditions
To be eligible for a return, an item must:
•Be unused, unworn, and in the same condition in which it was received;
•Include all original tags, labels, and packaging;
•Be free from stains, perfume, makeup, washing, damage, alterations, or signs of use; and
•Include the order confirmation, receipt, or other proof of purchase.
For clothing, please take reasonable care when trying items on and keep them away from fragrances, creams, cosmetics, food, and other substances that may affect their condition.
3. How to request a return
•Your order number;
•The product or products you want to return;
•The reason for the return; and
•Clear photos if the item is damaged, defective, incorrect, or materially different from what was ordered.
If your request is approved, we will provide return instructions and confirm the return destination:
Return address: Nasr City, C, Nasr City, 11765, Egypt
Please do not ship an item to us until you have received return instructions from Pepe Que.
4. Return shipping costs
•Option A: Customers are responsible for return-shipping costs unless the item is defective, damaged, or incorrectly supplied by Pepe Que.
•Option B: Pepe Que provides a return label for approved returns, subject to the conditions communicated by customer service.
The return-shipping rule and any applicable fee will be communicated when the return is approved.
5. Damaged, defective, or incorrect items
Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, incorrect, or missing, contact us at pepequekids@gmail.com as soon as possible, preferably within 48 hours, with your order number and clear photos.
We will review the issue and, where appropriate, offer a replacement, exchange, repair, or refund in accordance with applicable law and the circumstances of the case.
6. Non-returnable items
Unless otherwise required by applicable law, the following may be excluded from return or exchange:
•Items marked as final sale or non-returnable;
•Gift cards;
•Personalized or made-to-order items;
•Products that cannot be returned for hygiene or safety reasons once opened or used; and
•Items returned without their original tags, packaging, or proof of purchase.
If an item is excluded from returns, the product page or promotion will state this clearly where possible.
7. Exchanges
If you need a different size or product, contact us at pepequekids@gmail.com. Exchanges are subject to product availability and the returned item meeting the conditions above.
If the requested replacement is unavailable, we may offer a refund or another suitable solution. We cannot guarantee that a particular size, color, or item will remain available while a return is being processed.
8. Inspection and approval
Once we receive the returned item, we will inspect it and notify you whether the return has been approved. If the item does not meet the return conditions, we may reject the return or reduce the refund where permitted by applicable law.
9. Refunds
Approved refunds will normally be issued to the original payment method. The refund timing may depend on the payment provider or bank. We will notify you when the refund has been approved and processed.
For Cash on Delivery orders, we will issue the refund by bank transfer or mobile wallet after receiving the customer’s verified payment details.
Original shipping charges, return-shipping fees, discounts, promotional benefits, or other deductions may affect the final refund amount where disclosed and permitted by applicable law.
10. Order cancellations
If you want to cancel an order, contact us as soon as possible at 010 34066966 or pepequekids@gmail.com. We will try to help, but cancellation may not be possible once the order has been processed or handed to the courier.
11. Contact
For return or refund questions:
Email: pepequekids@gmail.com
Phone / WhatsApp: 010 34066966
بيبي كيو كيدز هي علامة تجارية لملابس الرضع والأطفال، تقدم أزياء ناعمة ومريحة وأنيقة مصممة بعناية للبشرة الرقيقة.
بيبي كيو كيدز هي علامة تجارية لملابس الرضع والأطفال، تقدم أزياء ناعمة ومريحة وأنيقة مصممة بعناية للبشرة الرقيقة.